Monitor

Conversations

View as Markdown

Every call attempt creates a conversation record. Use Conversations to audit outcomes, debug agents, export records, and feed downstream systems.

Conversation data

  • Agent ID
  • Contact phone number
  • Conversation ID
  • Call status
  • Start and end timestamps
  • Duration
  • Failure reason when available
  • Structured results
  • Transcript
  • Recording download URL when available
  • Trace ID

Common workflows

  • Fetch recent completed calls for a CRM sync.
  • Retrieve a transcript when a webhook says call.completed.
  • Download recordings for QA or compliance.
  • Search results by agent and reconcile campaign outcomes.
Conversations API

Retrieve conversation details and recordings.