Batch Calls

Batch calls let you call many contacts with one configured agent. Upload a CSV with customer_phone and any additional variables your agent needs.

CSV requirements

• Must be a .csv file.
• Must include a customer_phone column.
• Additional columns become call parameters for each row.
• Phone numbers should be in E.164 format, for example +919876543210.

Lifecycle

1. Upload CSV and campaign name.
2. FormantAI validates the agent and CSV.
3. Each row is converted into an outbound call message.
4. Calls are processed asynchronously.
5. Results appear in Conversations and batch metrics.