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# Conversations

> Review call history, transcripts, recordings, and results.

Every call attempt creates a conversation record. Use Conversations to audit outcomes, debug agents, export records, and feed downstream systems.

## Conversation data

* Agent ID
* Contact phone number
* Conversation ID
* Call status
* Start and end timestamps
* Duration
* Failure reason when available
* Structured results
* Transcript
* Recording download URL when available
* Trace ID

## Common workflows

* Fetch recent completed calls for a CRM sync.
* Retrieve a transcript when a webhook says `call.completed`.
* Download recordings for QA or compliance.
* Search results by agent and reconcile campaign outcomes.

Retrieve conversation details and recordings.