Webhook Payloads

1
{
2
  "event_id": "evt_1c58c5d8c55a",
3
  "event_type": "call.completed",
4
  "timestamp": "2026-03-18T20:53:41.766Z",
5
  "data": {
6
    "call": {
7
      "agent_id": 497,
8
      "call_parameters": {
9
        "customer_name": "Rahul",
10
        "loan_id": "LN-12345"
11
      },
12
      "conversation_id": "e36853de-9cbb-441e-ad75-d3c8ac82abfb_1",
13
      "duration_seconds": 142,
14
      "ended_at": "2026-03-18T20:55:41.766Z",
15
      "failure_reason": null,
16
      "from_phone": "+918065177389",
17
      "recording_url": "https://api.voice.formantai.com/v1/conversations/e36853de-.../recording",
18
      "started_at": "2026-03-18T20:53:41.766Z",
19
      "status": "completed",
20
      "to_phone": "+917014675791",
21
      "trace_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
22
    },
23
    "results": {
24
      "intent": "payment_confirmed",
25
      "sentiment": "positive"
26
    },
27
    "retry": {
28
      "attempt_number": 1,
29
      "is_final_attempt": true,
30
      "max_attempts": 3,
31
      "next_retry_at": null
32
    },
33
    "retry_context": {
34
      "collected_data": {
35
        "customer_name": "Rahul",
36
        "intent": "payment_confirmed"
37
      },
38
      "retry_initial_message": "Hi Rahul, we spoke earlier about your payment.",
39
      "retry_language": "hi-IN",
40
      "retry_stage_id": "stage_follow_up"
41
    },
42
    "transcript": "BOT: Hello Rahul...\nHUMAN: Yes, I can talk."
43
  }
44
}

1
{
2
  "event_id": "evt_4f8bf8gbf88d",
3
  "event_type": "call.no_answer",
4
  "timestamp": "2026-03-18T20:53:41.766Z",
5
  "data": {
6
    "call": {
7
      "agent_id": 497,
8
      "call_parameters": { "customer_name": "Rahul" },
9
      "conversation_id": "e36853de-9cbb-441e-ad75-d3c8ac82abfb_1",
10
      "duration_seconds": null,
11
      "ended_at": "2026-03-18T20:54:11.766Z",
12
      "failure_reason": null,
13
      "from_phone": "+918065177389",
14
      "recording_url": null,
15
      "started_at": "2026-03-18T20:53:41.766Z",
16
      "status": "no_answer",
17
      "to_phone": "+917014675791",
18
      "trace_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
19
    },
20
    "results": {},
21
    "retry": {
22
      "attempt_number": 2,
23
      "is_final_attempt": true,
24
      "max_attempts": 3,
25
      "next_retry_at": null
26
    },
27
    "retry_context": null
28
  }
29
}

1
{
2
  "event_id": "evt_2d69d6e9d66b",
3
  "event_type": "call.failed",
4
  "timestamp": "2026-03-18T20:53:41.766Z",
5
  "data": {
6
    "call": {
7
      "agent_id": 497,
8
      "call_parameters": { "customer_name": "Rahul" },
9
      "conversation_id": "e36853de-9cbb-441e-ad75-d3c8ac82abfb_1",
10
      "duration_seconds": null,
11
      "ended_at": null,
12
      "failure_reason": "provider_error",
13
      "from_phone": "+918065177389",
14
      "recording_url": null,
15
      "started_at": "2026-03-18T20:53:41.766Z",
16
      "status": "failed",
17
      "to_phone": "+917014675791",
18
      "trace_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
19
    },
20
    "results": {},
21
    "retry": null,
22
    "retry_context": null
23
  }
24
}