Get a conversation

GET

/v1/conversations/:conversation_id

GET

/v1/conversations/:conversation_id

$ curl https://api.voice.formantai.com/v1/conversations/conversation_id \
>      -H "Authorization: Bearer <token>" \
>      -H "Content-Type: application/json"

1 {
2   "data": {
3     "agent_id": 452,
4     "contact_number": "+14155552671",
5     "conversation_id": "c9f8a1d2-3b4e-4f6a-9d7e-123456789abc",
6     "duration_seconds": 245.7,
7     "end_timestamp": 1685606400,
8     "failure_reason": null,
9     "results": {
10       "call_quality": "excellent",
11       "sentiment_analysis": {
12         "overall_sentiment": "positive",
13         "confidence": 0.92
14       }
15     },
16     "start_timestamp": 1685606154,
17     "status": "completed",
18     "trace_id": "trace-7f3e2a1b-9c4d-4e5f-b8a1-2d3c4e5f6a7b",
19     "transcript": [
20       {
21         "speaker": "agent",
22         "start_time": 0,
23         "end_time": 5,
24         "text": "Hello, thank you for calling FormantAI support. How can I assist you today?"
25       },
26       {
27         "speaker": "customer",
28         "start_time": 6,
29         "end_time": 12,
30         "text": "Hi, I'm having trouble accessing my account."
31       }
32     ]
33   }
34 }

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

conversation_idstringRequired

Response

Conversation detail

dataobject

Errors

401

Unauthorized Error

404

Not Found Error