> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.formantai.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.formantai.com/_mcp/server.

# Knowledge Base

> Ground voice agent responses in your business content.

Knowledge bases let agents retrieve facts from uploaded documents during a conversation. Use them for product FAQs, policy documents, pricing details, SOPs, eligibility rules, or support playbooks.

## Common uses

* Answer customer questions using approved content
* Keep prompts short while giving agents access to deep context
* Update business facts without rewriting agent instructions
* Test retrieval quality before assigning a knowledge base to production agents

## Operational notes

* Keep documents concise and up to date.
* Use clear headings and direct answers for best retrieval quality.
* Test expected user questions before going live.
* Avoid uploading secrets or data that should not be spoken to callers.

Learn how knowledge base data fits into calls, transcripts, results, and webhooks.